As a one-to-one service, all travel planning is handled personally by me. I only take on a limited number of clients at a time to ensure I can offer a high level of service and attention.
TJ Travel Co. | By TJ Ltd | PTS Member
By TJ Ltd, trading as TJ Travel Co., is a company registered in Scotland (Company No. SC770025), with its registered address at 3D Pollokshields Square, Glasgow G41 4QT. We act as an agent or sub-agent in respect of all bookings we take and/or make on your behalf, unless otherwise specified.
These terms set out how we arrange travel or holiday bookings on your behalf. In doing so, we facilitate your contract with the relevant supplier(s) (e.g. tour operator, airline, accommodation provider) named on your confirmation. We may arrange a complete package with one supplier or book individual services from several providers, in which case you will hold separate contracts with each.
As an agent, TJ Travel Co. accepts no responsibility for the acts or omissions of the supplier(s), or for the services they provide. Their own terms and conditions will apply to your booking, and we strongly recommend you read these carefully. Supplier terms and conditions are available via their websites or upon request, where available.
We may also sell packages acting as an agent for the relevant travel suppliers. In this case, these terms should be read alongside our Package Holiday Booking Conditions and the relevant suppliers’ own terms.
These terms are governed by the laws of Scotland and subject to the jurisdiction of the Scottish Courts, unless you reside in England or Northern Ireland and choose the laws of your own jurisdiction.
All bookings made through us are an invitation for you to make an offer to the supplier(s). We reserve the right to accept or decline such offers on their behalf.
By making a booking, you confirm you have the authority to accept these conditions on behalf of your party.
To confirm your arrangements, a deposit or full payment (as required by the supplier) must be made, including any relevant insurance premiums or booking fees. Your contract with the supplier(s) is formed once we send written confirmation on their behalf.
Please check your confirmation carefully and inform us immediately of any discrepancies. Names must match passports exactly.
We are not responsible for documentation errors unless caused by us. Amendments may incur supplier fees.
Personal information you provide (including medical or dietary details) will be shared only with relevant suppliers and authorities to fulfil your booking. By proceeding, you consent to this.
If paying by deposit, the balance is due by the stated deadline. A £30 Late Payment Fee may be applied if payment is not received within 7 days. Suppliers may cancel the booking and apply their own cancellation charges, which may be up to 100% of the booking cost.
All monies paid are held on behalf of the relevant supplier(s).
We reserve the right to amend advertised prices and correct errors at any time. You must confirm the current price before booking.
We strongly recommend comprehensive travel insurance that includes cancellation, medical cover, repatriation, and baggage loss.
If we arrange insurance on your behalf, please check the policy carefully and notify us immediately of any inaccuracies or relevant conditions.
Any special requirements (e.g. dietary needs, room preferences) should be made at the time of booking. We will pass these on to the supplier, but cannot guarantee they will be met.
All changes or cancellations must be submitted by the lead passenger in writing via email or post. These take effect from the date we receive them. Confirming by phone is advisable to avoid delay.
Changes and cancellations are subject to the supplier’s terms, which may include fees of up to 100% of the booking cost.
If the supplier cancels or significantly alters your booking, we’ll notify you as soon as possible and liaise with them on your behalf. However, we are not liable for changes or resulting losses.
Your contract is with the supplier, and their terms apply. We act solely as your booking agent and are not responsible for the actual provision of services.
Our liability is limited to the value of our agency service or the booking cost (or a proportion of it). This does not exclude liability for death or personal injury caused by our negligence.
We will, however, assist you where possible in resolving any post-travel disputes, acting as a liaison where appropriate.
All packages we sell or organise come with financial protection. Protection may not apply to single-service bookings.
Flight-inclusive packages will be ATOL protected and accompanied by an ATOL Certificate outlining what’s covered and who to contact in case of insolvency.
Important:
If you book additional services separately (e.g. online, in person, or via a link), these may not form a protected package under the Package Travel and Linked Travel Arrangements Regulations 2018.
If you book additional services within 24 hours of your original booking, they may be considered a Linked Travel Arrangement (LTA). In this case, insolvency protection will apply only to our portion of services.
More information: legislation.gov.uk/uksi/2018/634
You are responsible for ensuring your passport, visa, and health documents meet the requirements of your destination. We can offer general guidance, but embassies and medical professionals should be consulted for specifics.
Most destinations require your passport to be valid for at least six months after your return.
Star ratings and descriptions are provided by suppliers and may vary between countries. We cannot guarantee their accuracy. Please contact us before booking if you require further clarification.
Your contract is with the supplier, so issues should be raised with them directly. If a problem arises while travelling, report it immediately to the relevant provider.
If unresolved, you may contact us after your return using the contact details on your booking confirmation. We will assist you where possible.
It is your responsibility to check flight times, visas, insurance, and travel documentation. Please reconfirm flight times with the airline, as schedules may change.
TJ Travel Co. operates standard business hours (9am–5pm, Monday to Friday). For out-of-hours emergencies, please refer to your travel documentation for the appropriate supplier contact numbers.
In the event that TJ Travel Co. is unavailable during your trip, full contact details for all relevant suppliers (such as accommodation providers, tour operators, or transport partners) will be provided in advance as part of your travel documentation. This ensures you have direct access to on-the-ground support if needed.
Documents are sent via Royal Mail unless otherwise agreed. We are not responsible for loss unless caused by our negligence. You are responsible for the cost of replacements.
By TJ Ltd is a member of Protected Trust Services (PTS) – Membership Number: 6317. All client money is held in a secure HSBC trust account, managed by independent trustees. You can verify our membership by contacting PTS directly at www.protectedtrustservices.com.
It all starts with a conversation. Just get in touch by phone or email to let me know what you have in mind — whether it’s a destination, a date, or simply an idea. I’ll guide you through the options, offer suggestions, and take care of the planning from there.
There’s no pressure or hard sell — just personal support and clear, friendly advice.
At TJ Travel Co, it’s not about high volumes or generic packages — it’s about personal service. I work with a small number of clients to offer tailored travel planning with real attention to detail.
You won’t find call centres, complicated booking systems, or automated replies here. Instead, you’ll get thoughtful advice, clear communication, and a genuinely personal experience from start to finish.
Thoughtfully designed holidays and breaks, fully customised around your needs.
Perfect for layered trips involving several destinations or moving parts.
Support for busy professionals and small business owners who want organised, no-fuss travel.
I work with a small number of clients to ensure every trip is given the attention it deserves — from the first conversation to your return home.
Yes, for highly detailed and bespoke trips, a planning deposit is required before extensive research begins. This ensures that I can dedicate the necessary time and resources to crafting a seamless, personalised itinerary. The deposit will be credited toward your final booking, ensuring a fully tailored experience with complete peace of mind.
